Barnsley Resort Travel Information

Temporary Closure

To protect the health and safety of our colleagues, our guests and our Members, Barnsley Resort will close temporarily effective Sunday, March 22, 2020. This closure extends to overnight accommodations, restaurants, spa, retail and most resort activities. The Fazio Course is open for play starting April 24, 2020 following our annual aeration and temporary closure. Additional safety and social distancing measures are in place including one player per cart (unless players are from the same household), additional cleaning and other measures.

At Barnsley Resort, we take joy in offering a peaceful getaway for our guests, a challenging yet rewarding workplace for our colleagues, and being a trusted part of our Members’ weekly routines. Therefore, this was an extremely difficult decision to make. However, when using our core values as our guide it becomes evident that the priority must be placed on our health and safety following the guidelines issued by the CDC as well as local, state and national authorities in light of Covid-19.

For those guests who have room, dining, spa or activity reservations during this time, we will reach out to assist with rebooking at a future date or making other arrangements. For assistance with rebooking or future reservations, our Reservations Department will remain available by calling 770.773.7480 ext. 1.

For reservations made through a third party such as a travel agent or online travel agency such as Expedia, please reach out to them directly for their individual policies.

Safety & Hygiene

At Barnsley Resort, we are closely following updates regarding COVID-19. The health and safety of our colleagues and guests is our highest priority. We are following recommendations from leading health agencies and organizations including the Centers for Disease Control (CDC) and the World Health Organization (WHO). We have enhanced our hygiene and cleanliness procedures and standards following these guidelines. As an independent, family-owned property and employer of many hard-working, loyal colleagues, we are committed to being available for your travel needs and getaways as you are comfortable.

Cancellation Policy

During these uncertain times, we want to ensure peace of mind and flexibility related to your upcoming travel plans. Therefore, we have relaxed our cancellation policies as follows:

For individual reservations made by May 31, 2020 for stays through August 31, 2020, we have implemented a 24-hour cancellation policy with no fees.

For individual reservations booked prior to March 13, 2020, guests may rebook without a fee for stays through September 3, 2020, and any deposits will be applied to the future reservations.

For guests traveling from the following regions and countries, we are waiving cancellation fees for individual travel through April 30, 2020. This does not apply to group travel.

This currently includes travel from Europe including the United Kingdom and Ireland, Iran, South Korea, Greater China (includes Mainland China, Hong Kong, Macau and Taiwan) and other regions that may be designated by the CDC and Homeland Security.

Safety & Hygiene

At Barnsley Resort, we are closely following updates regarding COVID-19 as the health and safety of our colleagues and guests is our highest priority. We are following recommendations from leading health agencies and organizations including the Centers for Disease Control (CDC) and the World Health Organization (WHO). We have enhanced our hygiene and cleanliness procedures and standards following these guidelines. Our resort continues to use hospital grade commercial cleaning products in all areas.

Guest Rooms: Guest rooms are fully cleaned between guest arrivals and departures with hospital-grade commercial cleaning products with special attention to high-touch items and surfaces including but not limited to doorknobs and handles, remote control and phones.

Public Areas: We have increased the frequency of cleaning and disinfecting in public spaces, including but not limited to the front desk, elevator and elevator buttons, doorknobs and handles, bathrooms, guest room keys, rental and activity equipment and more. Additional sanitizers are available in public areas including guest reception, restaurants, event space, activity centers and other common areas.

Work Areas: We are increasing the frequency of cleaning and focusing on shared workspaces and stations. Increased sanitizer and hand-hygiene protocols are in place. Our chefs always follow the highest standards regarding food safety practices.

Colleague Responsibility: Each colleague has signed a commitment to safety and hygiene according to CDC recommendations including increased hand washing or sanitizing, cleanliness practices at work and at home, and the importance of staying home and consulting a doctor if feeling any symptoms or illness.

For the most updated information regarding Covid-19, please refer to Centers for Disease Control and Prevention (CDC) or your local health authority.